🚚 Shipping & Processing Policies

Shipping, Processing & Order Policies

Thank you for choosing Pretty Pieces by Ki!

Every Pretty Piece is carefully prepared before it leaves our studio. Please review the information below before placing your order so you know what to expect throughout the ordering process.

Processing Time vs. Shipping Time

Processing time and shipping time are not the same.

Processing Time is the time required to prepare, customize, create, inspect, package, and prepare your order before it is shipped.

Shipping Time begins once your package has been accepted by the shipping carrier.

Carrier delivery estimates do not include your order's processing time.

Processing Times

Processing times vary depending on the product purchased.

Examples include:

  • Ready-to-Ship Wigs
  • Vendor-Made Wigs
  • Custom-Made Wigs
  • Wig Repairs
  • Additional Customization Services

The applicable processing time is listed on each individual product page.

If your order contains multiple items with different processing times, your order may ship together once all items are complete.

Shipping

Pretty Pieces by Ki currently ships using USPS and UPS.

Once your order has been shipped, you'll receive a confirmation email containing your tracking information.

Shipping estimates are provided by the carrier and may vary depending on destination, weather conditions, holidays, or other circumstances outside of our control.

Shipping Address

Please verify your shipping address before completing your purchase.

Pretty Pieces by Ki is not responsible for delays, returned packages, or additional shipping charges resulting from an incorrect or incomplete shipping address provided during checkout.

If you notice an error, please contact us immediately. While we'll do our best to help, address changes cannot be guaranteed once an order has entered processing or has been shipped.

Package Protection

To help protect your order during transit, Route Package Protection is available during checkout.

Route helps cover eligible packages that are lost, stolen, or damaged during shipping. Customers may choose to remove this optional protection before completing checkout.

If Route Package Protection is purchased, claims should be submitted directly through Route according to their claims process.

If Route Package Protection is declined, any claims related to lost, stolen, or damaged packages must be handled directly with the shipping carrier.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email.

Please allow the carrier time to scan and update tracking information after your package has been accepted.

Lost, Delayed or Stolen Packages

Once a package has been accepted by USPS or UPS, delivery timing becomes the responsibility of the shipping carrier.

If your package appears delayed or is marked as delivered but cannot be located, we recommend:

  • Checking around your delivery location
  • Checking with neighbors or other household members
  • Contacting the shipping carrier directly
  • Filing a claim with Route (if purchased) or the shipping carrier when applicable

If documentation is needed from Pretty Pieces by Ki to assist with a claim, we'll gladly provide available shipping information.

Order Changes & Cancellations

Orders begin processing quickly, so changes or cancellations cannot be guaranteed.

If you need to request a cancellation or change, please contact us as soon as possible.

If materials or products have already been purchased specifically for your order, an approved cancellation may be subject to a restocking fee to cover those costs.

If work has already begun on your order, cancellation may no longer be possible.

Final Sale Policy

Due to the personal nature of wigs and hair products, all sales are final.

Please carefully review:

  • Product photos
  • Product descriptions
  • Hair texture
  • Length
  • Lace type
  • Cap size
  • Processing time
  • Color selection

before completing your purchase.

Order Issues

If you believe you've received an incorrect or damaged item, please contact us within 48 hours of confirmed delivery.

Please include:

  • Your order number
  • Your full name
  • A detailed description of the issue
  • Clear photos of the item
  • Photos of the shipping box and packaging when applicable

To allow us to properly investigate your concern, do not wash, cut, color, install, style, or otherwise alter the wig before contacting us.

Items that have been altered cannot be evaluated for possible order errors or defects.

Questions Before Ordering?

Many common questions are answered on our:

If you still need assistance, please visit our Contact Us page.

Customer inquiries are typically answered within 1–3 business days.