Contact Us

Need a little help with your Pretty Piece? 💕

Whether you have a question before ordering, need assistance with an existing order, or aren’t sure which wig option is right for you, we’re happy to help.

Before sending a message, take a look at our Wig FAQs. We’ve answered many common questions about wig sizing, closures and frontals, customization, hair quality, wig care, processing times, and more.

[Visit the Wig FAQs →]

Before You Contact Us

For the fastest answers, please visit the page that best matches your question:

• Wig FAQs – Sizing, wig construction, customization, hair quality, and common wig questions.
• Wig Care Guide – Washing, styling, maintenance, shedding, and storage.
• Shipping & Processing Policies – Processing times, shipping, cancellations, and order policies.
• Build Your Own Pretty Piece – Submit a custom wig inquiry.

Order Support

If you’re contacting us about an existing order, please include your full name and order number so we can assist you as quickly as possible.

For concerns involving a damaged, defective, or incorrect item, please include clear photos or video when applicable.

Do not cut, install, wash, color, style, or otherwise alter the wig before contacting us regarding a potential order issue.

Custom Wig Questions

Interested in having a Pretty Piece created specifically for you?

Please use our Build Your Own Pretty Piece form for custom wig inquiries rather than the general contact form.

Custom wig inquiries are typically reviewed and answered within 1–3 business days.

[Build Your Own Pretty Piece →]

Send Us a Message

Use the contact form below and provide as much detail as possible.

Messages are typically answered within 1–3 business days and in the order they are received.

During new product launches, promotions, holidays, or other high-volume periods, response times may be slightly longer. We appreciate your patience and look forward to assisting you.

Stay Pretty 💕
Pretty Pieces by Ki